Our September Customer value experience research offer

We have designed a useful short, sharp way of calibrating your customer value, including uncovering what your customers want to experience from you going forward. All for a competitive fixed fee.

We will:

• Run our Value Experience Insight Interviews with 6 to 8 of your key customers.  These in-depth qualitative interviews are carried out via Teams or Zoom with your senior customers who make business decisions

• Generate business-winning insights for you from the interviews, using our combined business, psychology and social science analysis techniques

• Have a discussion session with you and your other senior colleagues

• Reveal your compelling value to customers and focus on your business winning strategies and tactics.

The way we work is to guide you through every step of the customer contact process (from invitation to completion) and for a competitive, fixed fee you can expect the following results:

• Business winning insights into where and how customers’ expectations of you are changing

• Ability to align with your customers’ wants, needs and anticipated value – right now

• Understanding the challenges your customers are experiencing and how these impact their decision-making

• Confidence around what to focus on when engaging with customers

• Insights into competitors

 If you’d like to know more, do get in touch and we can get things started. There’s no time like the present.