Collaboration - human activity or business tool?

Frustrated by the lack of collaboration across his management team, my client called me. He was almost desperate for suggestions that would help him in building a successful cross-functional collaborative team. This team comes together for regular management meetings and is extremely focused on operational results (and highly successful at achieving them) but working together on cross-functional non-operational programmes for the business as a whole… well that’s a whole different ball game.

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